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The Security Satisfaction Paradox: Are High Scores a Sign of Strength or Silent Risk?
In our recent article, Time to Rethink How to Monitor and Maintain Security From a User Perspective, we explored how the the record-breaking data breaches in 2025 so far revealed something deeper than a technical flaw: a fragile reliance on digital systems, and a disruption that rippled far beyond the firewall.
It showed us that security isn’t just a technical concern. It’s a trust issue. Trust lives and dies in the day-to-day experiences of employees, yet many organizations don't consider that even the best policies can backfire if they frustrate the people they’re meant to protect.
Our Hypothesis
When employees rate IT security highly, it might mean things are working well OR that risk is going unnoticed.
Conversely, when they rate it poorly, it could signal frustration, overexposure, or simply that security has become too visible. However, it might also reflect a heightened awareness and adherence to strong protocols.
So, here’s the tension we’re exploring:
Are satisfaction scores a reflection of good security or just of smooth experiences?
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