Measure and Benchmark Digital Experience

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Ademira

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Ademira

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Why is this important?

Measure how security is felt, not just how it's enforced

The best security doesn’t get in the way, it quietly supports daily work. Our data shows that employees rate IT security highest when it runs smoothly and goes unnoticed. But when it disrupts workflows or causes confusion, trust and satisfaction drop quickly. We help you measure how security is truly experienced, so you can balance protection with usability and build trust without friction.

Your challenges

No clear view on how IT security is experienced by employees

Lack of a continuous improvement loop for security awareness

Perception that security slows down the business

Our deliverables

Insight into how employees experience IT security

Understand where current policies cause friction or lead to risky workarounds

Guidance to improve communication and trust

Detailed reporting on service desk performance and user satisfaction.

Let's talk about it

We guide you step by step

Define Approach

Taking into account the specifics of your current digital workplace environment, along with your strategic objectives, information needs, and development roadmap, we provide tailored advice on the most effective approach. This includes defining the scope of the survey project to ensure it aligns with your goals, identifying the management information necessary for different stakeholders.

Onboarding and Kick-Off

We'll discuss our methodology with your team, clarifying each stage for transparency. Alignment will be sought on content, target employees, data security, and specific timelines. Often, our process begins with a baseline survey, succeeded by regular trend surveys to monitor developments, ensuring all aspects are comprehensively covered within a framework of strict confidentiality and timely execution.

Execution & Project Management

A dedicated project lead will guide and assist you at every step, supported by a project support team and a customer success manager. Any changes, extra requirements, or analyses needed will be promptly addressed.

Data analyses & reports

We will supply a range of reports tailored to your requirements. Key insights are accessible via the QlikSense BI technology tool, to which you'll have access. Additionally, we offer regular trend reports and customized reports that leverage your organization's data to analyze how your changes affect end-user experience.

Advice and Consultancy

We offer consultancy, presentations, and participation in leadership team meetings, providing recorded videos with findings interpretations or live advice. We consider benchmark data and share best practices from various industries in change management and communication.

The Security Satisfaction Paradox: Are High Scores a Sign of Strength or Silent Risk?

In our recent article, Time to Rethink How to Monitor and Maintain Security From a User Perspective, we explored how the the record-breaking data breaches in 2025 so far revealed something deeper than a technical flaw: a fragile reliance on digital systems, and a disruption that rippled far beyond the firewall.

It showed us that security isn’t just a technical concern. It’s a trust issue. Trust lives and dies in the day-to-day experiences of employees, yet many organizations don't consider that even the best policies can backfire if they frustrate the people they’re meant to protect.

Our Hypothesis

When employees rate IT security highly, it might mean things are working well OR that risk is going unnoticed.

Conversely, when they rate it poorly, it could signal frustration, overexposure, or simply that security has become too visible. However, it might also reflect a heightened awareness and adherence to strong protocols.

So, here’s the tension we’re exploring:

Are satisfaction scores a reflection of good security or just of smooth experiences?

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Read Full Blog Here

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Other approaches

IT Security Measures & Policy

Employees' awareness, compliance, and perceptions of security guidelines, assessing their impact on productivity, training effectiveness, and trust in IT’s security management.

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IT Service Desk Experience

Perception and experience with the Service Desk is essential to understand how IT end users view the support they receive, particularly regarding incident handling and ease of resolution.

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Innovation

Comprehensively assess your organization's readiness for new tools and technologies, such as AI. Evaluate how prepared your teams are, leveraging targeted insights and surveys to identify any gaps and opportunities.

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Change and Adoption

Quality of project delivery, especially for migrations, roll-outs of new applications, products or services. Structured feedback from end users and business stakeholders.

For maturity level

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IT Value to the Business

Stakeholder satisfaction with IT services and products, assess the level of innovation, and detail the specific contributions of IT, such as new systems, services and applications.

For maturity level

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Learning and Development

Assess the digital skills and behaviors of employees, measure satisfaction and effectiveness of training programs, and evaluate your team’s readiness for digital transformation.

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Digital Wellbeing

Seize the opportunity to merge HR and IT initiatives, ensuring that the digital environment becomes a cornerstone of people's well-being.

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Digital Workplace Infrastructure

Employee experience and sentiments with hardware, tools, applications. We offer both a holistic as well as a detailed perspective on the digital workplace.

For maturity level

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Select a moment

IT Security Measures & Policy

Measure how security is felt, not just how it's enforced

Your challenges

Our deliverables

We guide you step by step

Define Approach

Onboarding and Kick-Off

Execution & Project Management

Data analyses & reports

Advice and Consultancy

The Security Satisfaction Paradox: Are High Scores a Sign of Strength or Silent Risk?

Our Hypothesis

Read Full Blog Here

Start today and talk with an expert

Other approaches