Taking into account the specifics of your current digital workplace environment, along with your strategic objectives, information needs, and development roadmap, we provide tailored advice on the most effective approach. This includes defining the scope of the survey project to ensure it aligns with your goals, identifying the management information necessary for different stakeholders.
2
Onboarding and Kick-Off
We'll discuss our methodology with your team, clarifying each stage for transparency. Alignment will be sought on content, target employees, data security, and specific timelines. Often, our process begins with a baseline survey, succeeded by regular trend surveys to monitor developments, ensuring all aspects are comprehensively covered within a framework of strict confidentiality and timely execution.
3
Execution & Project Management
A dedicated project lead will guide and assist you at every step, supported by a project support team and a customer success manager. Any changes, extra requirements, or analyses needed will be promptly addressed.
4
Data analyses & reports
We will supply a range of reports tailored to your requirements. Key insights are accessible via the QlikSense BI technology tool, to which you'll have access. Additionally, we offer regular trend reports and customized reports that leverage your organization's data to analyze how your changes affect end-user experience.
5
Advice and Consultancy
We offer consultancy, presentations, and participation in leadership team meetings, providing recorded videos with findings interpretations or live advice. We consider benchmark data and share best practices from various industries in change management and communication.
Employees' awareness, compliance, and perceptions of security guidelines, assessing their impact on productivity, training effectiveness, and trust in IT’s security management.
Perception and experience with the Service Desk is essential to understand how IT end users view the support they receive, particularly regarding incident handling and ease of resolution.
Comprehensively assess your organization's readiness for new tools and technologies, such as AI. Evaluate how prepared your teams are, leveraging targeted insights and surveys to identify any gaps and opportunities.
Quality of project delivery, especially for migrations, roll-outs of new applications, products or services. Structured feedback from end users and business stakeholders.
Stakeholder satisfaction with IT services and products, assess the level of innovation, and detail the specific contributions of IT, such as new systems, services and applications.
Assess the digital skills and behaviors of employees, measure satisfaction and effectiveness of training programs, and evaluate your team’s readiness for digital transformation.
Employee experience and sentiments with hardware, tools, applications. We offer both a holistic as well as a detailed perspective on the digital workplace.
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