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Digital Workplace Infrastructure

Digital Workplace Infrastructure

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Collecting feedback is beyond my scope and expertise!
Why is this important?

Make informed decisions, improve IT performance

Whether you’re keen on optimizing IT end user experience or making data-driven decisions about your digital infrastructure, we’ve got you covered. Our comprehensive approach ranges from crafting targeted IT surveys to in-depth analysis. Leveraging years of experience in IT service performance measurement, we offer both a holistic as well as a detailed perspective on your organization’s digital employee experience.
Why is this important?

Make informed decisions, improve IT performance

Whether you’re keen on optimizing IT end user experience or making data-driven decisions about your digital infrastructure, we’ve got you covered. Our comprehensive approach ranges from crafting targeted IT surveys to in-depth analysis. Leveraging years of experience in IT service performance measurement, we offer both a holistic as well as a detailed perspective on your organization’s digital employee experience.

Your challenges

No factual insights about end-user experience
No continuous PDCA cycle for IT performance improvement
Feedback based on hearsay cannot be used for prioritization
Insufficient resources and expertise to collect and analyze employee feedback

Our deliverables

Actionable insights to enhance digital workplace satisfaction
Understand employee needs for targeted digital solution improvements
Data-driven decisions bolster IT efficiency and user productivity
Insightful feedback fosters innovation in digital workplace development
Let's talk about it

10 Steps to Create a Positive IT Environment & Boost Productivity

In today’s fast-paced digital workplace, a positive IT environment isn’t just nice to have; it’s essential for fostering productivity and employee satisfaction. Here’s a comprehensive guide to creating a more positive atmosphere within your IT department:

1. Measure IT User Satisfaction

Begin with the basics by gauging how satisfied your users are with the IT services provided. Use simple surveys to gather feedback. This initial step establishes a baseline and helps identify areas needing improvement.

2. Benchmark Your Performance

Compare your results with other IT departments to understand where you stand. This perspective can highlight strengths and pinpoint areas where your department might be lagging behind.

3. Set Realistic Expectations

Aiming for perfection can set you up for disappointment. Treat your initial satisfaction scores as a starting point for continuous improvement, not as a final verdict.

4. Focus on Achievements

It’s important to focus on what’s working well. Highlighting these successes can motivate your team and build confidence in your IT department’s capabilities.

5. Measure Frequently

Regular feedback is key to continuous improvement. Conducting short, frequent surveys (monthly or quarterly) helps track progress and respond promptly to the needs of your users.

6. ...

Read 5 more things to boost your digital employee experience here

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Other approaches

IT Security Policy

Employees' awareness, compliance, and perceptions of security guidelines, assessing their impact on productivity, training effectiveness, and trust in IT’s security management.

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IT Service Desk Experience

Perception and experience with the Service Desk is essential to understand how IT end users view the support they receive, particularly regarding incident handling and ease of resolution.

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Innovation

Comprehensively assess your organization's readiness for new tools and technologies, such as AI. Evaluate how prepared your teams are, leveraging targeted insights and surveys to identify any gaps and opportunities.

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Change and Adoption

Quality of project delivery, especially for migrations, roll-outs of new applications, products or services. Structured feedback from end users and business stakeholders.

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IT Value to the Business

Stakeholder satisfaction with IT services and products, assess the level of innovation, and detail the specific contributions of IT, such as new systems, services and applications.

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Learning and Development

Assess the digital skills and behaviors of employees, measure satisfaction and effectiveness of training programs, and evaluate your team’s readiness for digital transformation.

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Digital Wellbeing

Seize the opportunity to merge HR and IT initiatives, ensuring that the digital environment becomes a cornerstone of people's well-being.

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Digital Workplace Infrastructure

Employee experience and sentiments with hardware, tools, applications. We offer both a holistic as well as a detailed perspective on the digital workplace.

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